Malena Carollo, Utilities, Consumer Issues, Technology, Insurance and Nonprofits Reporter

Malena Carollo

Utilities, Consumer Issues, Technology, Insurance and Nonprofits Reporter

I’m a digger who covers utilities, consumer issues and insurance. My passion is watchdog reporting, and I want to know what’s going on in your part of Tampa Bay. Hidden fees on your bills? A company taking advantage of customers? Something that just doesn’t sit right with you? I’m all ears. What should I have my eye on? Reach me by email ( or phone (727-892-2249). Want to talk more securely? Text or call me on Signal at (813) 591-0688. I earned my master’s degree at the Columbia University Graduate School of Journalism where I studied investigative and data reporting. Before working at the Tampa Bay Times, I covered cybersecurity for the Christian Science Monitor’s Passcode section.

License plate cameras may be watching your Tampa Bay neighborhood

A company called Flock Safety is selling automatic license plate readers to neighborhood associations to cut down on crime, and Tampa neighborhood Paddock Oaks is one of their customers. Pictured is a Flock camera on Paddock Oaks Dr. | [Luis Santana | Times] LUIS SANTANA  |  Times
Atlanta-based Flock Safety has provided 14 area communities with high-speed, high-definition cameras for surveillance.

How a Tampa Bay ethical hacker helps companies with security

Jessica LaBouve, a penetration tester for cybersecurity company A-LIGN, poses for a portrait in the A-LIGN office on Thursday, Sept. 12, 2019 in Tampa. Companies hire A-LIGN to figure out where their digital security weak spots are, and LaBouve is one of the
Jessica LaBouve of A-LIGN works with companies to make their applications and platforms more secure.

7-Eleven opens its first mall location in Brandon

7-Eleven Inc. is opening its first location in a Brandon mall. Pictured is a location in Port Richey in 2018. | [Times (2018) Tylisa Johnson | Times  |  TyLisa Johnson | Times
It is the first of eight mall locations opening this year.

TECO Peoples Gas tops J.D. Power satisfaction rankings

TECO Peoples Gas ranked highest among its peers in the South for J.D. Power customer satisfaction rankings. Pictured is the company's headquarters in Tampa in 2017. [CHRIS URSO   |   Times (2017)] Urso, Chris  |  Tampa Bay Times
It ranked as the top utility for customer satisfaction among midsize utilities in the south.

Florida gas prices likely to spike after Saudi Arabia attack

Gas prices could surge over the coming days because of a sharp drop in Saudi Arabia’s oil production. Pictured is a man filling up his car. | [Times file photo]
A weekend drone strike on an oil processing facility caused the kingdom to cut production in half.